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Welcome to the warranty portal.
Take a few minutes to read the policy before moving to your next task.
WARRANTY POLICY

Warranty Documents

This is ZOLA’s written promise to customers to ensure quality. ZOLA Electric offers top warranty and servicing packages.

Warranty Policy Document

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Service Level
Agreement

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Warranty Statement

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Warranty Forms

These forms include product registration; warranty transfer; warranty service request and return merchandise authorization (RMA). These documents provide details to the answers on the warranty coverage and claims process.

Product Registration Form

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Warranty Transfer
Form

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Warranty Service Request

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RMA Form

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Warranty Process Flows

These are flow charts or processes showing strategic warranty considerations in the repair or replacement of a product(s).

Warranty Service Claim

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Forward and Reverse Logistics Process

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Decommission and Redeployment Process

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Fault Escalation Process

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Product Guidelines

These are documents which provide insights on integral parts of ZOLA product design, maintenance and operations.

Inventory Storage and Handling

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Battery Disposal Guideline

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Need help? Send an email to our support team at contact@zolaelectric.com

ZOLA Electric builds distributed solutions that deliver Power Anywhere for home or business, on- or off-grid. ZOLA provides customers with steady electricity supply in any situation.

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